Customer Service

We strive to make the order process as easy as possible. Our website is designed to provide a simple, streamlined shopping experience. Orders can be placed online or can be taken over the phone with one of our helpful Customer Service Experts. We always encourage our customers to call before ordering. Our Customer Service Experts are trained furniture-industry experts, willing to go the extra mile to help you with product selection, shipping, or any question you might have. Our Experts are not paid on commission, so you can rest assured that you will never be pressured or hassled.

We refuse to outsource our service to third-party call centers. We are here to help! Chair Sling Store’s website reserves the right to refuse or refund any order due to unforeseen circumstances, including pricing errors and online ordering errors. Customers whose orders are affected by such unforeseen circumstances will be contacted within one business day.

Receipts

We ship all our products with a packing receipt/Invoice. Thus, the order confirmation that you received via email when you placed your order is your official payment receipt.

If you have discarded, lost, or never received your receipt, no problem; Email helpful Customer Service Experts, and we’ll be happy to send another copy. .

Payment Methods

We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.

Credit Cards – We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Contact us at 561-948-4228 if you’re attempting to use a credit card that has a billing address outside the United States.

Checks – We are happy to accept checks. They have to be made out to “Chair Sling Store”. Please include your order list along with your check, shipping information, phone number. Please mail your payment to 1000 E Atlantic Blvd Suite #214 Pompano Beach, FL 33060.

Be aware that orders paid via check will not be processed until we receive the check, and the check has cleared the bank. If time is of the essence, we recommend paying via one of the other methods listed above.

Sales Tax

Items shipped to destinations inside the state of Florida are subject to Sales tax. All orders shipped to other states are not taxed.

Order Tracking

Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website of the delivery carrier. If you have a registered Chair Sling Store account, you can always log in and see the status of the order. If you have any questions, or if your delivery seems behind schedule, our friendly Customer Service Experts are always there to help. Backordered Items

Occasionally due to the popularity of an item, a product is placed on backorder until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately by one of our Customer Service Experts.

Shipping: Slings & Pre-cut Straps

We ship all parts within 3 business days.

We Ship Rolls of the strap, Slings by the Yard within 3 business days.

We Ship custom straps within 5 business days.

We ship Custom Slings within 14 business days. Orders are shipped USPS, UPS, or FedEx depending on the items ordered and their destination.

All returns and exchanges are customers responsibility. Chair Sling Store is not responsible for items lost or damaged during the return. All returned and exchanged products must have a Return Authorization Number (RA#) issued to you by Chair Sling Store. All returns must be received within 10 days of the receipt of your products. The customer is responsible for all shipping costs.

Request a Return or Exchange Authorization Number (RA#) to info@chairslingstore.com. Any order that has been shipped cannot be changed or canceled. Any order that has been shipped falls under our Return and Exchange policy. There are no refunds, only store credit unless otherwise authorized by Chair Sling Store. Restocking fees may apply.

We will not be responsible for orders shipped back to us without proper RA#. They will get lost in the warehouse. DO Not ship back your items without RA#. .

Slings & Pre-cut Straps:

All slings and pre-cut straps are custom cut and ARE NOT CANCELABLE or returnable unless Chair Sling Store is responsible for the mistake. Be certain that your measurements, sling fabric, or strap options and quantity are correct. If the slings or pre-cut straps you received are not consistent with the measurements you provided in your order, or you have received the incorrect color or width of fabric or strap, only then will you be issued a Return Authorization Number (RA#) for your products to be replaced.

50 feet and 100 feet Roll of Straps:

The 50 feet and 100 feet Rolls of straps are custom cut and are not cancelable or returnable unless Chair Sling Store is responsible for shipping the wrong color or the wrong size. Be certain that the color you’ve selected is correct. If you’re not sure about the color ask for our free samples before placing your order.

If you received the incorrect color or the wrong width or length of your strap, only then will you be issued a Return Authorization Number (RA#) for your products to be replaced.

If you need to change or to cancel an order, you must first request it via e-mail to info@chairslingstore.com or call us at (561) 948-4228, within 12 hours of placing your order.

We’ll contact you with either an email or a phone call with updated information as soon as we have received and reviewed your request. Only then if applicable your order will be canceled and your payment will be refunded.

All custom made slings are under warranty for a period of one (1) year. The warranty only covers loose threads, stitching problems, or if the sling fabric unravels.

Color fading punched holes and rips slings and normal wear and tear are not covered by this warranty or any other warranty by Chair Sling Store.

If you need our warranty service please send us the Order Number, a detailed description of the issue and attach a digital picture or the defective location of your sling to us by email at:
info@chairslingstore.com.

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites. . Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists. Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors.

Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. . Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By E-mail: info@chairslingstore.com

By Phone: (561) 948-4228.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Please use the form below to submit any questions or comments. We can also be reached by:

Phone: 561-948-4228 Fax: 561-948-4228 .

Mailing Address:

American Slings and Patio Supplies 1000 E Atlantic blvd suite #214 Pompano Beach, FL 33060